SHIPPING AND RETURNS

Return Policy
You may return most new, unopened items within 24 hours of delivery for store credit or exact replacement of product only if you received a defective, DOA or incorrect product. We will pay the return shipping costs if the return is a result of our error (you received an incorrect or DOA item).

If your product is defective, you may be able to return it for an exchange. Items that show signs of wear or use may not be returned. Atomizers of any type, Cartomizers, and discounted items may not be returned unless Dead On Arrival (DOA) and customer must notify us of DOA hardware within 24 hrs of receiving shipment to qualify for exchange.  E-Liquid cannot be returned or exchanged.  
   Shipping charges are not refunded unless product is being returned due to our error.
   Returns are handled on a case-by-case basis and authorized at our discretion.
   Non-defective returns are subject to a 20% restocking fee
 
Order Cancellation Policy:
Submit any cancellation ordered via email to vaporhb@outlook.com. Once the order has been shipped, we will not be able to cancel your order.

Compatibility:
 We cannot guarantee that our products are compatible with other manufacturers or suppliers.

Incorrect Orders:
VaporHB is not responsible for orders that are placed incorrectly. We reserve the right to refuse returns or exchanges of products on orders that were filled and shipped correctly. If you have questions or concerns regarding a product or it's function or compatibility, please contact us before placing your order. We are more than willing to provide further product description, clear up any confusion, or provide advice about the products we sell.

If your order is received and contains incorrect items or is missing items, then you must notify us within 24 hours of receipt of the package.  We will certainly fix any mistakes that we have made, but we must be notified in a timely manner.

International Orders:
Due to the cost of shipping for international packages we are unable to offer the same warranty for our customers who have their packages shipped outside of the US. All products included in International orders have a DOA warranty only and will be handled on a case by case basis. However, product will not be replaced. Instead, the customer will receive a store credit for any products determined to be DOA.